Refund policy

All sales at SnowLume are final. We do not accept returns or exchanges, and we do not issue refunds, so please check your order carefully before you complete checkout.

Replacement units are provided under the Lifetime Warranty, which is described below.

Lifetime Warranty

The Lifetime Warranty is available as an optional addition to your order and can be selected before you complete checkout. It cannot be added to an order after the order has been placed.

Where an order includes the Lifetime Warranty, we will send you a replacement unit at no extra cost if your item arrives damaged or develops a fault. The Lifetime Warranty is fulfilled by sending a replacement unit, not by a refund.

Where an order does not include the Lifetime Warranty, we are not able to accept a return, send a replacement unit or issue a refund under this policy, and the order is final.

How to make a Lifetime Warranty claim

Contact us through the Contact Us page on this website. Please include your order number, the email address you used at checkout, and a photo or short video that shows the problem.

Once we have confirmed that your order includes the Lifetime Warranty, we will take you through the next steps and arrange your replacement unit. Items sent back to us without contacting us first will not be accepted.

Wrong item

Please inspect your order when it arrives. If you have received the wrong item, contact us through the Contact Us page so that we can evaluate the issue and make it right.

Questions

If you are not sure whether your order includes the Lifetime Warranty, or you have any other question about this policy, contact us through the Contact Us page with your order number and we will check for you.